Informal to formal letter

You have received the informal email below from a customer.

Subject: My Tattoo… Yikes 😬

Hey,

So, I got a tattoo at your shop recently, and honestly, I’m super bummed with how it turned out. It looks nothing like what we discussed, and some of the lines are crooked/messed up. I was really excited for this piece, but now I’m just disappointed every time I look at it.

Can we figure out a way to fix this? I’d really appreciate it because this was a big deal for me.

Thanks,

[Your Name]

Rewrite this informal email as a formal letter of complaint to the tattoo shop.

In your letter, make sure you:

• use a formal greeting and ending;
• clearly explain the problem with the tattoo;
• describe why you are dissatisfied;
• refer to the original agreement or design;
• remain polite and professional throughout the letter;
• request a suitable solution;
• give a clear reason for your request.

Write a formal letter of at least 100 words. Organise your writing into paragraphs and use appropriate formal language. Check your spelling, grammar and punctuation before submitting your work.